Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Shipping & Delivery

Is shipping free?

We are delighted to offer free shipping on all orders. You don't have to worry about any additional shipping costs as they are already included in the price of our products. Enjoy the convenience of having your order delivered to your doorstep without any extra charges.

Please note that an unsuccessful delivery attempt could incur a shipping fee for a new delivery attempt. This fee is at the discretion of burotic, based on the items in the order and the shipping destination.

What are the shipping times for your products?

At Burotic, we understand your eagerness to receive your order promptly. That’s why we strive to process all orders within a swift timeframe of 24 to 48 hours. Once shipped, deliveries typically arrive within one (1) to seven (7) business days.

For the most up-to-date delivery estimates for our products, click here.

Do you provide tracking numbers?

Absolutely! Upon shipment of your order, a tracking number will be generated and provided to you. This tracking number enables you to easily monitor the progress of your shipment and receive real-time updates regarding its status.

However, please be aware that for orders within the Greater Toronto Area (GTA), where we collaborate with a white-glove delivery service, a tracking number may not be issued. Instead, our delivery partner will directly liaise with you to arrange a delivery time that best suits your schedule. Be assured that you will still receive personalized attention and enjoy a seamless delivery experience.

What are the shipping options?

You will see three shipping options when you check out.

Pick up in-store*: Free and efficient! This option allows you to pick up your order usually within 24 business hours. A team member will contact you to schedule a pickup time slot.

Express shipping: Our internal delivery network covers most of the province of Quebec and certain areas of Ontario. Once your order is ready for delivery, a member of our team will contact you to schedule a convenient date and time slot for the delivery and/or installation of your product(s).

For customers residing outside the covered areas, your order will be shipped via a standard carrier such as UPS, Canpar, or FedEx. You will receive a shipping confirmation along with a tracking number. Rest assured, we take full responsibility for the safe delivery of your order, and we will address any issues that may occur during the shipment process.

Express Shipping and Installation*: We provide a white-glove installation service for your desk and accessories, handled by our experienced technicians.

They will efficiently install your items in approximately 30 minutes and ensure that all empty boxes are removed, leaving you with a clean and ready-to-use workspace.

If you opt for our installation service, we will contact you to arrange a convenient delivery and installation date that suits your availability.

*This service is only available in most cities in Quebec, Canada.

Do you ship internationally?

Unfortunately, currently we only offer shipping to Canada and the United States.

However, we are actively working on expanding our delivery options to other countries. We will keep this page updated with the latest information on additional countries we can deliver to.

Returns & Exchanges

What should I do if my item arrives damaged?

We deeply regret any inconvenience caused by a damaged item in your order. Despite our meticulous packaging, unforeseen mishaps during transit can occur. Please rest assured, we take full responsibility for the condition of your order until it arrives safely at your doorstep. To assist you promptly, kindly reach out to us using the provided contact form and include clear photos showcasing the damages. Our team will swiftly address the issue and provide a suitable resolution.

How should I proceed if there is an issue with my product or order?

If you believe there is an issue with the product you received or your order is incomplete, we are here to help. Please inform us via the provided contact form, attaching detailed photos of any discrepancies. Our goal is to offer you the best possible solution, and your feedback helps us achieve that.

What is the process for initiating a return?

Whether you're returning a damaged item or taking advantage of our 100-day free return policy, we strive to make the process as seamless as possible. If your return meets the criteria outlined in our return policy and qualifies for free returns, we'll cover all shipping costs associated with the return. Simply reach out to us through the provided contact form to initiate the return process. We will provide you with a pre-paid shipping label and coordinate a pickup directly from your residence with the carrier. Your satisfaction is our priority, and we are committed to ensuring a seamless return experience for you.

How long does it take to process a refund after returning an item?

After we receive your returned item, we aim to process your refund as quickly as possible. Typically, refunds are processed within 3-5 business days after the item is received and inspected. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution. If you have any concerns about the status of your refund, feel free to reach out to us, and we'll be happy to assist you further.


What is the warranty coverage for your standing desks?

For detailed information regarding the warranty coverage for our standing desks, please refer to our warranty policy.

Please note that this warranty is only applicable to the original purchaser with proof of purchase, and it is non-transferable.

What should I do if there's an issue with my desk while it's under warranty?

If you encounter any problems with your desk while it's under warranty, please contact us using the provided contact form. Be sure to include clear photos showcasing the defects. We will promptly address the issue and provide you with a replacement part if necessary. Rest assured, we will cover any shipping fees associated with the replacement.

What if there's an issue with my desk after the warranty has expired?

If you experience any problems with your desk after the warranty period has ended, please reach out to us using the provided contact form. Include detailed photos highlighting the defects. We are committed to offering you the best possible solution, even after the warranty has expired. Please note that most parts can be individually replaced for the Aspire frame, such as the handset, control box, or wires.

What warranty do you offer on your accessories?

We provide a 1-year warranty on all accessories. If you encounter any manufacturing defects or find that your accessory does not function as promised, please contact us using the provided contact form. Include photos showcasing the defects. We will assess the problem and make every effort to resolve it. If we are unable to rectify the issue, we will promptly send you a replacement part.

Please note that this warranty is only applicable to the original purchaser with proof of purchase, and it is non-transferable.


What payment options do you accept?

We accept most major credit cards, including Visa, Mastercard, and American Express. Additionally, we offer the convenience of PayPal and Apple Pay as payment options. During the checkout process, you'll also have the opportunity to choose from two financing options for your purchase:

  1. Splitit: This option allows you to conveniently pay for your order over 4 monthly installments, completely interest-free. It's a hassle-free process with no credit check required. Rest assured, your credit card will only be verified for available balance during checkout, and you won't be charged at that time.
  2. Affirm: With Affirm, you can pay for your order over 12 monthly installments, with interest rates as low as 0%, depending on your credit score. Please note that a soft credit check (which doesn't impact your credit score) will be conducted during the application process. To proceed with payments, you'll need to provide your bank account information for monthly payments collection.
Can I change my payment method after placing the order?

Unfortunately, it's not possible to switch payment methods once an order is placed. If you encounter this situation, please contact our team, and we will assist you in canceling the existing order. You can then proceed to place a new order using the desired payment method.

Is your checkout secured?

Absolutely! Our checkout process is hosted on Shopify's secure server, ensuring the highest level of security for your personal and payment information. We do not store any credit card information in our system, providing an extra layer of protection.

If you prefer not to place an order online, you can also call us at +1 (844) 287-6842 (sales extension), and one of our team members will be delighted to assist you with placing your order over the phone.

Didn’t find your answer?

Feel free to reach out to us anytime.