FAQ's

We are delighted to offer free shipping on all orders. You don't have to worry about any additional shipping costs as they are already included in the price of our products. Enjoy the convenience of having your order delivered to your doorstep without any extra charges.

Please note that an unsuccessful delivery attempt could incur a shipping fee for a new delivery attempt. This fee is at the discretion of burotic, based on the items in the order and the shipping destination.

At Burotic, we understand your eagerness to receive your order promptly. That’s why we strive to process all orders within a swift timeframe of 24 to 48 hours. Once shipped, deliveries typically arrive within one (1) to seven (7) business days.

For the most up-to-date delivery estimates for our products, click here.

Absolutely! Upon shipment of your order, a tracking number will be generated and provided to you. This tracking number enables you to easily monitor the progress of your shipment and receive real-time updates regarding its status.

However, please be aware that for orders within the Greater Toronto Area (GTA), where we collaborate with a white-glove delivery service, a tracking number may not be issued. Instead, our delivery partner will directly liaise with you to arrange a delivery time that best suits your schedule. Be assured that you will still receive personalized attention and enjoy a seamless delivery experience.

You will see three shipping options when you check out.

Pick up in-store*: Free and efficient! This option allows you to pick up your order usually within 24 business hours. A team member will contact you to schedule a pickup time slot.

Express shipping: Our internal delivery network covers most of the province of Quebec and certain areas of Ontario. Once your order is ready for delivery, a member of our team will contact you to schedule a convenient date and time slot for the delivery and/or installation of your product(s).

For customers residing outside the covered areas, your order will be shipped via a standard carrier such as UPS, Canpar, or FedEx. You will receive a shipping confirmation along with a tracking number. Rest assured, we take full responsibility for the safe delivery of your order, and we will address any issues that may occur during the shipment process.

Express Shipping and Installation*: We provide a white-glove installation service for your desk and accessories, handled by our experienced technicians.

They will efficiently install your items in approximately 30 minutes and ensure that all empty boxes are removed, leaving you with a clean and ready-to-use workspace.

If you opt for our installation service, we will contact you to arrange a convenient delivery and installation date that suits your availability.

*This service is only available in most cities in Quebec, Canada.

Unfortunately, currently we only offer shipping to Canada and the United States.

However, we are actively working on expanding our delivery options to other countries. We will keep this page updated with the latest information on additional countries we can deliver to.

We deeply regret any inconvenience caused by a damaged item in your order. Despite our meticulous packaging, unforeseen mishaps during transit can occur. Please rest assured, we take full responsibility for the condition of your order until it arrives safely at your doorstep. To assist you promptly, kindly email us at support@burotic.com and include clear photos showcasing the damages. Our team will swiftly address the issue and provide a suitable resolution.

If you believe there is an issue with the product you received or your order is incomplete, we are here to help. Please inform us by emailing support@burotic.com, and attach detailed photos of any discrepancies. Our goal is to provide the best possible solution, and your feedback helps us achieve that.

To initiate a return, email us at support@burotic.com within 100 days of receiving your product. Include photos showing the condition of the product and its original packaging. Once approved, we’ll provide a prepaid shipping label and arrange a home pickup. Please ensure the product is packed carefully to avoid any damage during transport. For full details, please refer to our Refund Policy.

After we receive your returned item, we aim to process your refund as quickly as possible. Typically, refunds are processed within 3-5 business days after the item is received and inspected. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution. If you have any concerns about the status of your refund, feel free to reach out to us, and we'll be happy to assist you further.

For detailed information regarding the warranty coverage for our standing desks, please refer to our warranty policy.

Please note that this warranty is only applicable to the original purchaser with proof of purchase, and it is non-transferable.

If you encounter any problems with your desk while it's under warranty, please email us at support@burotic.com and include clear photos showcasing the defects. We will promptly address the issue and provide you with a replacement part if necessary. Rest assured, we will cover any shipping fees associated with the replacement.

If you experience any problems with your desk after the warranty period has ended, please email us at support@burotic.com and include detailed photos highlighting the defects. We are committed to providing the best possible solution, even after the warranty has expired. Please note that most parts for the Aspire frame, such as the handset, control box, or wires, can be individually replaced.

We offer warranties of up to 5 years, depending on the product. The specific warranty period for each item is indicated on its dedicated product page. If you encounter any manufacturing defects or find that your accessory does not function as promised during the warranty period, please email us at support@burotic.com and include photos showcasing the defects. We will assess the problem and make every effort to resolve it. If we are unable to rectify the issue, we will promptly send you a replacement part.

Please note that this warranty is only applicable to the original purchaser with proof of purchase, and it is non-transferable.

We accept most major credit cards, including Visa, Mastercard, and American Express. Additionally, we offer the convenience of PayPal and Apple Pay as payment options. During the checkout process, you'll also have the opportunity to choose from two financing options for your purchase:

1. Splitit: This option allows you to conveniently pay for your order over 4 monthly installments, completely interest-free. It's a hassle-free process with no credit check required. Rest assured, your credit card will only be verified for available balance during checkout, and you won't be charged at that time.
2. Affirm: With Affirm, you can pay for your order over 12 monthly installments, with interest rates as low as 0% APR, depending on your credit score. Please note that a soft credit check (which doesn't impact your credit score) will be conducted during the application process. To proceed with payments, you'll need to provide your bank account information for monthly payments collection.

Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please seehttps://www.affirm.com/en-ca/how-it-works.

Unfortunately, it's not possible to switch payment methods once an order is placed. If you encounter this situation, please contact our team, and we will assist you in canceling the existing order. You can then proceed to place a new order using the desired payment method.

Absolutely! Our checkout process is hosted on Shopify's secure server, ensuring the highest level of security for your personal and payment information. We do not store any credit card information in our system, providing an extra layer of protection.

If you prefer not to place an order online, you can also call us at +1 (844) 287-6842 (sales extension), and one of our team members will be delighted to assist you with placing your order over the phone.