We are delighted to offer free shipping on all orders. You don't have to worry about any additional shipping costs as they are already included in the price of our products. Enjoy the convenience of having your order delivered to your doorstep without any extra charges.

At burotic, we know that you want to receive your order as quickly as possible. That’s why we process all of our orders within 24 to 48 hours. The delivery usually takes between one (1) and seven (7) business days after your order has been shipped.

Absolutely! Once your order is shipped, a tracking number will be assigned to it. You can use this tracking number to monitor the progress of your shipment and receive real-time updates on its status.

However, please note that for orders in the Greater Toronto Area (GTA) where we partner with a white-glove delivery service, a tracking number may not be provided. Instead, the delivery partner will directly contact you to coordinate the most convenient delivery time that suits your schedule. Rest assured that you will still receive personalized attention and a seamless delivery experience.

You will see three shipping options when you check out.

Pick up in-store*: Free and efficient! This option allows you to pick up your order within 24 hours. A team member will contact you to schedule a pickup time slot.

Express shipping: Our internal delivery network covers most of the province of Quebec and certain areas of Ontario. Once your order is ready for delivery, a member of our team will contact you to schedule a convenient date and time slot for the delivery and/or installation of your product(s).

For customers residing outside the covered areas, your order will be shipped via a standard carrier such as UPS, Canpar, or FedEx. You will receive a shipping confirmation along with a tracking number. Rest assured, we take full responsibility for the safe delivery of your order, and we will address any issues that may occur during the shipment process.

Express Shipping and Installation*: We provide a white-glove installation service for your desk and accessories, handled by our experienced technicians.

They will efficiently install your items in approximately 30 minutes and ensure that all empty boxes are removed, leaving you with a clean and ready-to-use workspace.

If you opt for our installation service, we will contact you to arrange a convenient delivery and installation date that suits your availability.

*This service is only available in most cities in Quebec, Canada.

Unfortunately, currently we only offer shipping to Canada and the United States.

However, we are actively working on expanding our delivery options to other countries. We will keep this page updated with the latest information on additional countries we can deliver to.

Occasionally, certain accessories in your order may be temporarily out of stock, and we are eagerly awaiting the next shipment to fulfill your complete order.

To ensure that you can enjoy the rest of your order without delay, we will ship all available items immediately, and the remaining accessories will be sent in a separate shipment once they become available.

In some cases, if the expected arrival of the missing accessory is imminent, we may choose to wait a short while to include it in the initial shipment. Rest assured, we strive to provide you with the best possible service and deliver your items as quickly as possible.

Click here to see the most recently updated timelines for all of our products.

We sincerely apologize if your order arrived damaged. Although we take great care to minimize shipping incidents, there may be exceptional cases where unfortunate events occur.

Please be assured that we fully accept responsibility for the product until it reaches your doorstep.

Kindly contact us using the provided contact form and ensure to include photos showcasing the damages.

We sincerely apologize if your order arrived damaged. Although we take great care to minimize shipping incidents, there may be exceptional cases where unfortunate events occur.

Please be assured that we fully accept responsibility for the product until it reaches your doorstep.

Kindly contact us using the provided contact form and ensure to include photos showcasing the damages.

If you believe the product you received is incomplete or defective, kindly contact us using the provided contact form and ensure to include photos showcasing the damages.

We will get back to you with the best possible solution.

Whether it's due to a damaged item or if you wish to take advantage of our 100-day free return policy, we fully cover the shipping costs for returns.

We will supply you with a pre-paid shipping label and coordinate a pickup with the carrier to collect the package(s) directly from your home.

Kindly contact us using the provided contact form in order to start the return process.

kindly contact us using the provided contact form and ensure to include photos showcasing the defects. We will promptly address the issue and provide you with a replacement part if necessary. Rest assured that we will cover any shipping fees associated with the replacement.

Kindly contact us using the provided contact form and ensure to include photos showcasing the defects. We will be able to offer you the best possible solution.

Note that most parts can be changed individually concerning the Aspire frame, such as the handset, the control box, or even the wires.

We offer a 1-year warranty on the Anti-Fatigue Mat. If you encounter any manufacturing defects or feel that your product does not function as promised, kindly contact us using the provided contact form and ensure to include photos showcasing the defects. We will assess the problem and make every effort to resolve it. If we are unable to fix the issue, we will promptly send you a replacement part.

*Please note that this warranty is only applicable to the original purchaser with proof of purchase, and it is not transferable.

We accept most major credit cards, including Visa, Mastercard, and American Express. We also offer the convenience of PayPal and Apple Pay as payment options.

 Additionally, during the checkout process, you will have the opportunity to choose from two financing options for your purchase.

1. Splitit

Allows you to conveniently pay for your order over 4 monthly installments, completely interest-free.

It's a hassle-free process with no credit check required. You will only need to enter your credit card information for verification purposes to ensure you have the available balance for the purchase. Rest assured, your card will not be charged at that time.

2. Affirm

Allows you to conveniently pay for your order over 12 monthly installments. The interest fee will be as low as 0%, depending on your credit score.

Please note that a soft credit check (does not impact your score) will be conducted during the application process. To proceed with the payments, you will need to provide your bank account information, so that the monthly payments can be collected directly from your account.

Unfortunately, it is not possible to switch payment methods once the order is placed. If you encounter this situation, please contact our team, and we will assist you in canceling the existing order. You can then proceed to place a new order using the desired payment method.

Absolutely! Our checkout process is hosted on Shopify's secure server, ensuring the highest level of security for your personal and payment information. We do not store any credit card information in our system, providing an extra layer of protection.

If you prefer not to place an order online, you can also call us at +1 (844) 287-6842 (sales extension), and one of our team members will be delighted to assist you with placing your order over the phone.